American Airlines has the worst client service of all Airways I have Employed in my 63 years. My wife’s anniversary earrings had been stolen from her suitcase on June twenty, 2013 and Buyer service has REFUSED to Get in touch with us again right after reporting the thief the day it occurred.
Recent flight from Austin to Ft Myers on which I had asked for wheelchair guidance did not provide any jetway help and Definitely absolutely nothing in Ft Myers from aircraft to baggage claim and NOONE to question.
I are actually over the mobile phone for three hours wanting to resolve a problem exactly where my bag was split open up and my possessions lacking.
PS I had her around the return flight and it absolutely was evenm improved she lives while in the Phillie space And that i lived in precisely the same region for few several years so we experienced a dialogue about that .
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Luis not simply bought us on the flight but enhance to top quality. This was a large treat for us. The flight range was AA2386 in case I spelled Luis’s past title Erroneous.
I am a million member and usually appreciate traveling on AA,but U.S. Air isn't any excellent. The staff is quite impolite
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The definition of customer service at American Airways is just not defined in almost any identified phrases. It doesn't address The shopper or imply any service in any respect. My daughter, touring solo, experienced the new expertise of waiting in line at Heathrow so very long to check in that she missed the checkin by 2 MINUTES although the plane was on the gate for an additional 45 minutes. The agent, And that i use that phrase generously, essential she acquire A different ticket to get a later flight in a price of yet another $three hundred. Then proceded to inform her the seat could well be assigned within the gate. Alright, issue fixed. YOU THINK! If the gate is assigned she goes to get her seat assigned plus the ‘AGENT’ who would not allow for her on the first flight cancelled her seat on equally the 1st and second flight following getting her cash! So she wasn’t off that initial flight but, THE AGENT took her off! And now she wasn’t on the next flight for which she paid more money. Luckily we have been in interaction and she spoke that has a supervisor who unveiled a seat to her. When she requested who had cancelled the her reservation, they said they didn't know. This all happened within a a few hour period. She ultimately boarded 15 minutes in advance of departure, I hope. So my partner and I contacted American Airways to substantiate if she was able to get to the airplane and who experienced cancelled her flight, considering the fact that there was a economic transaction and no monetary transaction comes about without a report of who developed it, 1 would think, for accounting and theft safety functions by itself. My spouse named 1st and spoke to JAYNE FUENTES, a supervisor who following a extended dialogue gave us NO Information. She could not notify us if my daughter got a seat over the flight, got on the aircraft, or who bungled the additional order. She genuinely claimed that ‘They can be open terminals and they do not register that is scheduling or accepting payment for a seat reservation.’ That may be accurate accounting for you personally. So my spouse thanked her politely for all her help at which issue I mentioned JAYNE FUENTES advised us almost nothing she was of no help in the least. Then I named American Airlines and spoke to another supervisor, JANE Grey, a one who really should not be allowed to reply telephones in the prison.
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Looking through the write-up in Yahoo! a few AA rep visite site creating “deaf and dumb†on their baggage is impolite and they have earned much more than a faux apology. you simply shed a shopper.
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The main Site tackle for American Airways is . You could e book flights and seek for holiday packages together with other journey desires on the website. You can even accessibility your American Airlines account and speak to client service.